Dear Onyx Armor Customers:
We hope this message finds each of you, your families and team members well in this unprecedented time. We are committed to keeping your business up and running and your customers supplied during the COVID-19 pandemic.
Onyx Armor is dedicated to the health, wellness and safety of our customers and employees, and we are monitoring the dynamic COVID-19 situation to ensure we are taking all necessary proactive measures. We are following the guidelines and safety tips outlined by our Government and the Center for Disease Control (CDC). In addition, we are requiring employees to stay home and seek medical attention if they are experiencing symptoms related to COVID-19 or have been exposed to COVID-19. Fortunately, none of our employees have any symptoms or have been tested positive. That said, like most companies, we are experiencing an abnormally high call out rate. We understand that some of our team members have family obligations keeping them at home and respect their decisions.
Due to the fantastic job performed by our Distributors and Reps, our delivery recently slipped beyond 30 days on some of our orders. Over the last few months, we added personnel across our entire North America production lines and expanded our CAD and cutting capabilities to keep up with the demand and build capacity for the future. As of today, we are back at 30 days on shipments that include external carriers and under 30 days for concealable orders except structured female and custom color carriers. In those cases, you will be notified of the expected ship date.
Since the start of the pandemic our incoming orders continue to be strong. We plan to maintain our current level of production. The key is keeping our employees safe, healthy and comfortable in our facility. We are staggering production times so that all employees are not in the building at the same time. Everyone is wearing masks and gloves and all our machines have been moved a safe distance apart. And like all companies, we are sanitizing our facility on a constant basis.
We were producing our own face masks until recently receiving a supply of surgical masks. If any of you need masks for your family or employees, we will be happy to produce them at no charge. Obviously if you have access to Surgical or N-95 masks those are more protective. If you need masks, email firstname.lastname@example.org how many and where to ship. We will happily ship them out asap.
I want to thank each of you for your support of the Onyx Armor product line and for giving us the opportunity to earn your business. Thanks to your efforts, we are significantly ahead of our original plan to attack the North America market.
Thank you for trusting us and for giving us a chance to earn your armor business.